Frequently Asked Questions
Next-Door Rental is a peer-to-peer rental marketplace in Southwestern Ontario. Neighbours list the tools, trailers and gear they already own, and people nearby rent them for a few hours, a day or longer. Payments go through Stripe, hand-offs are photo-documented, and optional Damage Protection up to $10,000 can be added at booking.
Most listings today are in Sarnia-Lambton, Chatham-Kent and London, Ontario. Anyone in Canada outside Quebec can sign up and list their gear for free. Browse what is available near you.
No. Signing up is free and takes just an email. Renters add a card only after a lender accepts their request. Lenders connect a bank account through Stripe when the app asks, so payouts have somewhere to land.
Every rental runs through the platform. The lender approves each request, payment is handled by Stripe, and chat stays on Next-Door Rental, so your phone number and email stay private. Geo-tagged, time-stamped photos are taken at pickup and return, and both sides leave a review afterwards. Lenders can also set a security deposit and require Damage Protection on a listing.
Report it through the platform. Next-Door Rental reviews the photos and messages, applies the security deposit first, then, if Damage Protection was added to the booking, covers the remaining eligible damage or theft up to $10,000 under the No-Loophole Guarantee terms. The full process is on our Damaged or Stolen Items page.
Each lender sets their own price, by the hour, day, week or longer, and it is shown on every listing. You pay through Stripe after the lender accepts your request.
Classified sites introduce you, then leave payment, hand-off and damage to you. On Next-Door Rental the booking, Stripe payment, chat and photo check-in/out all happen in one place, security deposits are held until the item comes back, and optional Damage Protection is available. Read the full comparison.
Some items cannot be listed for safety and legal reasons. See the full list on our Items Not Allowed page.
Next-Door Rental charges a 12% service fee on the rental — covering advertising, scheduling, monitoring, and platform maintenance — plus standard payment processing. Your payout is your price minus those two fees — the calculator on our homepage shows what a given booking works out to.
You can list your price at any price you like! Listing prices on Next-Door Rental are negotiable and are used for benchmark negotiations. Your prices, your rules.
A product can have delivery option as specified by the Lender. The Lender may offer to drop off the product right to your door! Otherwise, you will be sent the Lenders address when the Lender agrees to the terms.
The amount you list your product for should include sales tax. At Next-Door Rental, there are no hidden fees, including sales tax.
In short, it depends on your annual income. You can download a complete CSV of your transactions from the app any time — handy at tax season.
Yes, please indicate your available hours for pickup or return and the days that your are not available. Renters can book your items through these time periods, but must always plan to meet you on your availability schedule.
Registered businesses can download a complete transaction record (CSV) from the app any time, and every rental has a payout statement.
NDR uses the secure payment gateway Stripe and does NOT store your financial information.
The security deposit is charged and reserved by NDR until the Lender fills out an incident report detailing the product damage. Next-Door Rental will mediate all claims with no biases. If there is no incident report, the security deposit is returned to the Renter.
Once a renter picks up your item, your payout is released and typically lands in your bank account within 2–3 business days via Stripe.
When you connected your bank, Stripe set up an Express account for you. Log in to Stripe Express to see every payout.
Yes — cancellations are free any time before you’ve paid. After payment, refunds are allocated fairly based on who cancelled and when — you’re never on the hook for a rental that didn’t happen because of the other side. The full timing table, deposit-return times and the payment-processing cost are in our Refund & Cancellation Policy.