Frequently Asked Questions
Next-Door Rental charges a 12% service fee on the rental — covering advertising, scheduling, monitoring, and platform maintenance — plus standard payment processing of about 6%. After both, you keep roughly 80% of every booking.
You can list your price at any price you like! Listing prices on Next Door Rental are negotiable and are used for benchmark negotiations. Your prices, your rules.
A product can have delivery option as specified by the Lender. The Lender may offer to drop off the product right to your door! Otherwise, you will be sent the Lenders address when the Lender agrees to the terms.
The amount you list your product for should include sales tax. At Next-Door Rental, there are no hidden fees, including sales tax.
In short, it depends on your annual income. You can download a complete CSV of your transactions from the app any time — handy at tax season.
Yes, please indicate your available hours for pickup or return and the days that your are not available. Renters can book your items through these time periods, but must always plan to meet you on your availability schedule.
Registered businesses can download a complete transaction record (CSV) from the app any time, and every rental has a payout statement.
NDR uses the secure payment gateway Stripe and does NOT store your financial information.
The security deposit is charged and reserved by NDR until the Lender fills out an incident report detailing the product damage. Next-Door Rental will mediate all claims with no biases. If there is no incident report, the security deposit is returned to the Renter.
Once a renter picks up your item, your payout is released and typically lands in your bank account within 2–3 business days via Stripe.
When you added a bank account, you created a Stripe Express account. Login to your Stripe Express account to track your payout.
Yes — cancellations are free any time before you’ve paid. After payment, refunds are allocated fairly based on who cancelled and when — you’re never on the hook for a rental that didn’t happen because of the other side.