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Getting Started Articles

Next-Door Rental Basics

Learn about our mission, how the platform works, and the security measures we have in place to protect users. Join a trusted community built on resource sharing.

Registration Basics

Sign up as a business or individual, and set up your profile. Understand the requirements and steps to start using NDR.

Lending Basics

Set up your profile, connect your bank account, and start listing items. Understand the verification process, handling requests, and managing transactions smoothly.

Renting Basics

Get started by setting up your profile and making secure payments. Learn how to find, request, and return items, and understand the rewards program.

Additional Articles

Refund and Cancellation Policy

Refunds apply to payments processed through NDR. Cancellations are allowed until product pickup, with payment processing fees applicable. For business POS transactions, refer to the business’s policies.

Payment Process

NDR uses Stripe for secure payments, with options for businesses to use their own POS systems. Learn about payout schedules, rewards programs, and security deposit handling.

Next-Door Rental Community Guidelines

Our community is built on trust and respect. Follow our guidelines to ensure a safe and positive environment for all users. Report any violations promptly.

Dispute Resolution

Resolve conflicts through NDR’s built-in reporting tools. We mediate incident reports to ensure fair outcomes and maintain community trust.

Business Rental Guide

Learn how to integrate your POS system, manage financial incentives, and optimize your product listings. Understand the specific requirements and benefits for business accounts on NDR.

What Items are Not Allowed

Some items cannot be listed for rent, including aircraft, automobiles, firearms, and hazardous materials. Review our full list to ensure your items comply with NDR policies.

Pick-up & Return

Ensure smooth pick-ups and returns with geo-tagged, time-stamped photos. Verify item condition at both stages, and handle late returns promptly with our incident reporting process.

Typical Rental Process

From search to return, follow our streamlined rental process. Submit proposals, communicate with lenders, and use geo-tagged photos to verify transactions. Complete the cycle with reviews for renters and items.

Damage & Stolen Items

Minimize risk with security deposits and thorough renter reviews. If an item is damaged or stolen, submit an incident report for mediation and potential compensation.

Scheduling

Manage your availability with the Weekly and Unavailability Schedules. Set when you’re available for pickups and returns, and block out days you’re not.

Affiliate Program

Earn with Next-Door Rental! Join our affiliate program to share our platform and get rewarded for every new user who signs up and uses Next-Door Rental through your referral. It’s simple, transparent, and a great way to make extra income!

The "No-Loophole" Guarantee

Tired of “cosmetic damage” denials and “civil matter” loopholes? Our $10,000 guarantee is built to protect Lenders, not deny claims. We cover what other platforms won’t—letting you lend your gear with real confidence.

Still have Questions? Check out our FAQ.

Our Customer Support team is here to help!

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Neighbours helping Neighbours

One Project at a Time!
Brian G
Brian G
I have so many rarely used tools sitting in the garage. I can’t wait to put them to use, help some neighbours and earn money doing it.Everyone wins. I am very excited for this application to come out!
Gregg S
Gregg S

Excited that I can earn money from the comfort of my home! Next-Door Rental will be a great way to make some quick cash.

Matt H
Matt H
My friends and I have our annual camping trip coming up and I need to rent all the equipment this year. Can’t wait for the convenience of having all equipment in one online marketplace.

Key Advantages

Fully loaded with features designed to give you the best web conferencing experience ever.

In-Call Messaging

Virtual events make it easier for users to follow their interactions. Users easily understand the topics discussed.

Private Chat Rooms

Virtual events make it easier for users to follow their interactions. Users easily understand the topics discussed.

Free Mobile App

Virtual events make it easier for users to follow their interactions. Users easily understand the topics discussed.

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